SHIPPING & RETURNS
RETURNS POLICY
In the event of 'out of box failure', CISCAL Group of Companies service department must be contacted on 1300 225 542 to report the fault. If directed by a CISCAL authorised representative, we will accept return of the sold item only if repacked in it's original packaging and showing no signs of use, shipping excluded. For other technical or product failures, please refer to the 'warranty' section below.
SHIPPING
Shipping can be achieved to any Australian residential or company physical address (i.e. PO Box address are not accepted). For non-stock items, delivery may take up to 10-12 weeks from purchase date. Contact CISCAL Group of Companies prior to completing your order if you wish to check availability of a specific item. CISCAL use both courier and postal services throughout Australia and delivery times and charges vary depending on size of item and customer location.
WARRANTY
CISCALCAL Group of Companies products have a reputation for reliability and long term performance and have warranty periods varying from 12 months to 5 years. In the unlikely event that your instrument does fail during our stated warranty period, CISCAL offer a “back-to-base” warranty where you (the client) are liable for the cost of returning the faulty unit to an Australian CISCAL office as instructed by the CISCAL representative. If you suspect a fault exists then contact the CISCAL Service Team for further instruction. Some faults may be correctable via telephone or email advice (e.g. software related issues). Other faults will require you to obtain a “Returns Number” from CISCAL Service Department and follow their instructions regarding re-packing the unit. Upon inspection by CISCAL, if the fault is determined to be a valid warranty claim, CISCAL will replace or repair the unit and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, CISCAL will not be liable for your return freight costs and an inspection/quotation fee may be charged at CISCAL's discretion.
